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Terms and Conditions

The small print…

Removers Terms & Conditions

When it comes to taking responsibility for loss or damage, removers terms will have two very distinct levels of liability or cover.

Limited Liability – £40 Per Item….

Also known as restricted liability, this limits the amount you can claim in the event of negligence, loss or damage.

Often the limit is £40 or £50 per item but some companies will accept ZERO liability!

i.e if your new 50″ plasma TV is accidentally damaged, the maximum you will receive is £40 or £50 towards a new one, if anything at all.

Furthermore in the event of a fire all liability is specifically excluded.

Standard Liability or Optional Insurance – Beware of £250 Excess….

Some removal companies will charge a premium for ‘Insurance’, ‘Enhanced Liability’, ‘Standard Liability’, ‘Regular Liability’ or whatever they choose to call it!

Not only do they charge you for this, should you need to make a claim they might also deduct an Excess off any settlement – which can range from £50.00 to over £250!!

We do things differently, we accept Standard liability for all our local & national removals up to £50,000*. 

No charge. No Excess. We can do this because we know our staff are experienced, trained & trustworthy.

In respect of Storage, we will accept liability up to a maximum average value of £5,000 per container.  Higher valuations may be subject to a small increase in our storage charges.

Our Full Terms & Conditions which can be viewed below.

Dibbens Removals – Full Terms & Conditions

COVID-19 Best Practice Procedures


Our liability for loss or damage to your goods can be viewed below.

Dibbens Removals – Our Liability To You For Loss or Damage

*Can be increased to £100,000 for larger removals or on request. Excludes overseas removals.